Our system is getting an upgrade
At Agritrade, we are committed to delivering reliable, efficient, and seamless service to our customers. To support this, we have been undertaking a major IT system upgrade as part of our Business Improvement Programme.
We’ve been investing in modernising our systems to ensure we remain flexible, secure, and efficient in how we operate. This upgrade will simplify processes, improve data accuracy, and enhance our ability to serve customers.
With implementation now in its final phase, we’re on track for a full go-live early April 2025.
Frequently Asked Questions
Q. When are we upgrading our system?
The upgraded system is scheduled to Go Live in early April 2025.
Q. What Impact will this system change have?
During the transition period, there will be a temporary adjustment to our invoicing process. Transactions made during this period will be processed once the new system is live, meaning invoices will be issued after 7 April.
There will be some new items displayed on your statement that may not have previously been displayed.
Q. What impact will this system change have if I am purchasing wholesale supplies from 1st of April to Go Live and I am a daily invoice customer?
You will not receive daily invoices during this period, and these will be sent to you intermittently after we Go Live. Please be advised that once we Go Live and while we address the backlog, the invoice date will indicate the processing date rather than the purchase date. Once the backlog is resolved, purchase dates will again be reflected accurately on invoices.
Q. Why is the date on my customer statement different from the date the sale took place?
As part of our system upgrade, transaction dates on all of our statements now reflect the date of invoice, rather than the date of sale. In most instances, these dates are the same, but where there is a delay in an invoice being prepared, a difference can arise.
We appreciate your support as we complete this transition and look forward to delivering an even better customer experience.
If you have any queries, please contact our customer service team at [email protected] or call us on 0800 333 855.